Return Policy

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1. Overview

At Inventorysafe, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased from our website https://inventorysafe.ddd. This policy is issued in compliance with EU Directive 2011/83/EU on consumer rights and the Swedish Distance and Off-Premises Contracts Act (Lag om distansavtal och avtal utanför affärslokaler, 2005:59).

2. Right of Withdrawal (Cooling-Off Period)

As a consumer within the European Union, you have the right to withdraw from your purchase within 14 days from the day you (or a third party designated by you, other than the carrier) receive the product, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., an email) sent to:

  • Email: inquiry@inventorysafe.world
  • Address: Inventorysafe, Kista Science Tower, Färögatan 33, 164 51 Kista, Sweden

You may use the model withdrawal form provided below, but it is not obligatory.

3. Model Withdrawal Form

To: Inventorysafe, Kista Science Tower, Färögatan 33, 164 51 Kista, Sweden, Email: inquiry@inventorysafe.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Product name: [insert product name]
  • Ordered on: [insert date] / Received on: [insert date]
  • Name of consumer: [insert your name]
  • Address of consumer: [insert your address]
  • Date: [insert date]
  • Signature (only if this form is sent on paper): [insert signature]

4. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 14 days of notifying us of your withdrawal.
  • The product must be in its original, sealed, and unopened packaging.
  • The product must not have been tampered with, used, or damaged by the consumer.
  • Proof of purchase (order confirmation email or receipt) must be provided.

5. Non-Returnable Items

In accordance with Article 16 of EU Directive 2011/83/EU, the right of withdrawal does not apply to:

  • Sealed products that have been opened after delivery and are not suitable for return due to health protection or hygiene reasons (e.g., opened dietary supplement bottles).
  • Products that have been mixed with other items after delivery and cannot be separated.

6. Return Process

To initiate a return:

  • Step 1: Contact us at inquiry@inventorysafe.world within 14 days of receiving your order, stating your intention to return the product.
  • Step 2: We will provide you with return instructions and a return shipping address.
  • Step 3: Pack the product securely in its original packaging and ship it to the provided address.
  • Step 4: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

7. Return Shipping Costs

Unless the product is defective or the return is due to an error on our part, you are responsible for the cost of return shipping. We recommend using a tracked shipping service to ensure the product reaches us safely.

8. Refunds

If your return is approved, we will process your refund within 14 days of receiving the returned product. The refund will be issued using the same payment method used for the original purchase.

Please note:

  • Original shipping costs will be refunded only if the full order is returned (if we offered different delivery options and you chose a more expensive delivery, we will refund only the standard delivery cost).
  • We may withhold the refund until we have received the returned goods or until you have supplied evidence of sending back the goods, whichever is earliest.
  • Depending on your payment provider, it may take additional time for the refund to appear in your account.

9. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect, please contact us immediately at inquiry@inventorysafe.world. We will arrange for a replacement or full refund, including return shipping costs, at no additional cost to you. Under Swedish consumer law (Konsumentköplagen), you have the right to claim remedies for defective goods for up to three years from the date of purchase.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment provider statement again.
  • Contact your bank or credit card company, as processing times may vary.
  • If you have completed these steps and still have not received your refund, please contact us at inquiry@inventorysafe.world.

11. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item following the process above and place a new order on our Website.

12. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us:

  • Inventorysafe
  • Kista Science Tower, Färögatan 33, 164 51 Kista, Sweden
  • Email: inquiry@inventorysafe.world